Parcel Protection

Parcel Protection is our reship guarantee. Add it to your order and, if your parcel is lost or stolen on its way to you, we will send your items again.

Parcel Protection is an optional extra offered by Daughters of India. It is not an insurance product.

WHAT IS COVERED

Lost in transit

Your parcel is lost if its tracking has not moved for 7 business days (15 business days for international orders), or if the delivery company confirms it is lost.

Marked as delivered but not received

Your tracking says delivered, but the parcel never reached you.

HOW TO MAKE A CLAIM

Email hello@daughtersofindia.net with your order number and let us know what happened.

Lost in transit: contact us within 30 days of your order being dispatched.
Marked as delivered but not received: contact us between 3 and 14 days after the delivered scan. Parcels are sometimes left with a neighbour, in a safe place or at a mailroom, so please check those first and let us know you have.

For a second “delivered but not received” claim within 12 months, we will ask for a police event number.

WHAT WE DO

We reship the same items to you at no cost. If an item is no longer in stock, you can choose another size or colour, store credit, or a refund for that item.

THE PARCEL PROTECTION FEE

The fee is shown in your cart before you check out. It is refunded in full if your order is cancelled before it is dispatched. Once your order has been dispatched, the fee is not refundable, including when items are returned.

WHAT IS NOT COVERED

Parcels sent to an incorrect or incomplete address entered at checkout. If this happens, we will still do our best to help recover your parcel.

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

Parcel Protection does not exclude, restrict or modify any rights or remedies you have under the Australian Consumer Law or any other consumer law that applies to you. Those rights apply whether or not you add Parcel Protection. If your order arrives damaged, is faulty, or does not arrive, please contact us at hello@daughtersofindia.net and we will help.

Shipping & Returns

All prices include VAT and import duties. Our slow fashion garments are handcrafted in India and shipped to you from our warehouse in Tweed Heads, NSW.

We are a small team however we endeavour to process your order within 1–2 business days. Every order is fully tracked to your door. You’ll receive a tracking number by email once your order ships.

Delivery	Cost
Standard · 5–8 business days	€13
Express · 3–5 business days	€38
Orders over €250	Free

All prices include Italian VAT (22%) and any applicable import duties. Orders to Livigno and Campione d’Italia are outside the EU VAT area and may face local import charges on delivery.

Love it or swap it — you have 30 days from shipment to return any piece for store credit — valid five years, on anything we make.

Lodge your return through our Returns Portal — it takes about two minutes.
Post your return with any tracked carrier, and keep your receipt until your credit lands.
Pieces come back unworn and unwashed, with tags attached.
Once your return arrives, we process it within 5 business days.
Final sale pieces aren’t eligible. Faulty pieces are always made right.

You can find our full returns policy here.

Shipping & Returns

All prices include VAT and import duties. Our slow fashion garments are handcrafted in India and shipped to you from our warehouse in Tweed Heads, NSW.

Delivery	Cost
Standard · 5–8 business days	€13
Express · 3–5 business days	€38
Orders over €250	Free

All prices include Italian VAT (22%) and any applicable import duties. Orders to Livigno and Campione d’Italia are outside the EU VAT area and may face local import charges on delivery.

Love it or swap it — you have 30 days from shipment to return any piece for store credit — valid five years, on anything we make.

Lodge your return through our Returns Portal — it takes about two minutes.
Post your return with any tracked carrier, and keep your receipt until your credit lands.
Pieces come back unworn and unwashed, with tags attached.
Once your return arrives, we process it within 5 business days.
Final sale pieces aren’t eligible. Faulty pieces are always made right.

You can find our full returns policy here.

Notify me when it's available

We will send you an alert once the product becomes available. Your details will not be shared with anyone else.

You're in!

We'll let you know when it's back.

Notify me when it's available

We will send you an alert once the product becomes available. Your details will not be shared with anyone else.

You're in!

We'll let you know when it's back.